FAQ
🛍️ Frequently Asked Questions (FAQ)
📦 Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. You’ll receive a confirmation email after placing your order.
Q: Can I change or cancel my order after placing it?
A: Please contact us within 3 hours of ordering. We’ll do our best to help, but we can’t guarantee changes once the order is processed.
Q: I didn’t receive a confirmation email. What should I do?
A: Check your spam/junk folder. Still nothing? Contact us at support@ethnicae.com.
🚚 Shipping
Q: How long does delivery take?
A: Orders are processed in 1–2 business days. Standard shipping takes 1–2 business days. We will let you know in case of a delay. You can view all options on our Shipping Policy Page.
Q: Do you ship anywhere in UAE?
A: Yes, we ship anywhere in UAE! Delivery times vary by location.
Q: How can I track my order?
A: You’ll receive a tracking link via email once your order is shipped.
🛍️ Returns & Exchanges
Looking to return or exchange an item?
Please visit our Returns Page for details on our easy 7-day return policy.
💬 Still have questions?
Contact us at support@ethnicae.com or through our Contact Form. We’re here to help!